Last updated: March 2024
FoodBase ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our application, or interact with our services (collectively, the "Services").
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services. By accessing and using FoodBase, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.
We collect information in various ways, including when you voluntarily provide it to us, when third parties provide it, and through automatic collection mechanisms:
When you register for an account, we collect information such as: name, email address, phone number, business name, address, payment information, and any other information you choose to provide. When you use our Services, we collect details about your restaurant's operations, including menu items, pricing, customer information, order details, and payment transactions.
When you access our Services, we automatically collect certain information about your device and usage patterns, including: IP address, browser type, operating system, pages visited, time spent on pages, referring URL, and device identifiers. We use cookies, pixel tags, and similar tracking technologies to collect this information for analytics and improving user experience.
We may receive information from third parties such as payment processors (Paystack), analytics providers, and other service partners. This information helps us provide better services and prevent fraud. We only use third-party information in accordance with their terms and this privacy policy.
We use collected information for various legitimate business purposes:
We retain personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. For account information, we retain it for the duration of your account and for a reasonable period afterward to comply with legal obligations. Transaction records are retained for a minimum of 7 years as required by financial regulations. You can request deletion of your data at any time, subject to legal retention requirements.
We do not sell your personal information. However, we may share information in these circumstances:
FoodBase implements comprehensive security measures to protect your information. All data in transit is encrypted using TLS 1.3, and sensitive information at rest is encrypted using 256-bit AES encryption. We maintain regular security audits, penetration testing, and vulnerability assessments. However, no method of transmission is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
Depending on your location, you may have the following rights:
Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using FoodBase, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.
FoodBase is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly and terminate the child's account.
We use cookies to enhance your experience. Essential cookies are necessary for platform functionality and cannot be disabled. Analytics cookies help us understand how users interact with our Services. Preference cookies remember your settings. Marketing cookies track your activity across sites. You can control cookie settings through your browser, but disabling essential cookies may affect functionality.
FoodBase may contain links to third-party websites. We are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any third-party sites before providing your information or using their services.
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
FoodBase Privacy Team
Email: privacy@foodbase.ng
Address: Lagos, Nigeria
Response time: Within 48 hours